Reach Out

Access to each Vivo service varies. The Vivo website provides eligible customers access to the following services:

• Mental Health Navigator
• Expert Medical Opinion
• Fitness Consult
• Nutrition Consult
• Grief Support
• Pain Coaching
• Mental Wellbeing Coaching
• Cancer Coach Program
• Exercise Physiology and Support
• Return to Work Support
• Rehab Guidance
• Business Coaching
• Home Adaption
• Job Seeking and Placement Consultancy

We’re proud to partner with a broad network of experts who can offer specialised support when you need it most. The best way to gain access to any of these providers is by contacting our team by emailing support@vivowellbeing.com.au. They’ll work with you to set goals and connect you with the right provider based on your needs and eligibility.

Vivo and its support services are available at no additional cost to those insured by MLC Life Insurance, and members/employees of our superfund/employer partners (where MLC Life Insurance is the primary insurer)*.  

Some services are also available to the immediate family members of those mentioned above. These services include:

• Mental Health Navigator
• Expert Medical Opinion
• Grief Support
• Fitness Consult
• Nutrition Consult

Immediate family members of an eligible party include:

• Children (under parental supervision – please note that Mental Health Navigator is only available for those aged 18 years or older)
• Parents
• Partner
• Partner’s parents

Our suite of Vivo Virtual Care services is also available to financial advisers who partner with MLC Life Insurance and the staff of their practices.

_{*The services available for your access depend on and may be limited by arrangements we have with the service providers we have partnered with and/or agreements we have entered into with the policy owner (such as the trustee or employer for group insurance policies).}

We partner with a broad network of world class experts who can offer specialised support when you need it most. Our list of providers continues to grow and evolve as we adapt to individual needs. Some of our key service partners include:

• IPAR
• Beyond Pain
• Violet
• Specialised Health
• Bites Health Clinic
• Osara Health
• MedHealth

We sometimes choose a provider for a unique situation – making it difficult to list them all. However, we are always transparent and will share individual provider details when we work with you to develop your health, wellness or recovery plan.

Vivo and its support services are available at no additional cost for those insured by MLC Life Insurance. It's also available at no additional cost to members of partnered super funds and employees of corporate partners. *  

_{*The services available for your access depend on and may be limited by arrangements we have with the service providers we have partnered with and/or agreements we have entered into with the policy owner (such as the trustee or employer for group insurance policies).}

Vivo Virtual Care is a suite of support services available through Vivo that eligible individuals can access today (except the Cancer Coach Program). They provide quick, convenient, and confidential access to the following services:

• Mental Health Navigator
• Expert Medical Opinion
• Fitness Consult
• Nutrition Consult
• Grief Support

Those with access to Vivo Virtual Care can self-serve to book and manage their appointments for these services, without needing to contact the Vivo team.

Limits on the number of times you can access individual Vivo services will vary on individual circumstances, under the guidance of the Vivo Recovery team. We’ll let you know how these limits will apply in your situation as we discuss your Vivo program needs.

There are no limits, however, on the number of Vivo Virtual Care appointments that can be made by those eligible.

No. By consulting with our team, those eligible to use Vivo services can use as few or as many as needed at any given time.

We tailor care and support based on individual needs, depending on the health, wellness and recovery goals that need to be addressed. Not all services will be always relevant for everyone, so we’ll work with you to offer the services you need, when you need them most.

Yes, if you have appropriate consent from your member/employee. If you have consent, super fund and employer/corporate partners can notify us that their members or employees would like to access a Vivo service by contacting our team with relevant details.

We’ll be in touch to discuss the situation and connect with your member or employee directly, so we can make recommendations for the support that best suits their needs.

While some of our services will keep us informed of your treatment and recovery, this won’t impact your ability to make a claim and is not considered during the claims process.

Vivo is designed to work together with the claims process by:

• providing early intervention support before a claim is needed,
• giving you the support you need when you’re on claim, whether it’s to help you return to health, return to work , or improve quality of life,
• providing the ongoing recovery support you may need when you’re no longer on claim.

Your access to Mental Health Navigator, Grief Support, Expert Medical Opinion, Fitness Consult, and Nutrition Consult is completely confidential. Any details you provide and recommendations or plans you receive through these services are kept private between you and the provider.