Confidential Recovery Support

Vivo Recovery

Support to help you navigate your recovery.

Being off work due to injury or illness can significantly impact our emotional well-being. This period of change and adjustment often increases stress and anxiety. Confidential Recovery Support by Navigator Group (NG) is a personalised service designed to help you quickly return to your normal life.

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This confidential telehealth service provides access to qualified health professionals who will guide you through your recovery and help you get back to doing what you love most.

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Confidential Recovery Support (by NG) is a fully independent health provider. They will contact you at a convenient time, understand your situation, and provide ongoing support and a safe space to discuss any frustrations and barriers that may arise during your recovery journey.

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Through Confidential Recovery Support, you’ll be empowered to take charge of your recovery with strategies and coaching you’ll learn along the way.

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Get started with

Confidential Recovery Support

Speak to our team to access and see if this service is right for you.

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Who has access to this service?

If you have access to Vivo through your insurance, you can use this service if you’ve started to make a claim or already have an accepted claim. This applies to claims for Income Protection, Total and Permanent Disability, or Critical Illness insurance covers.

Duration

The service typically lasts 12 weeks, though this may vary slightly depending on your individual needs and circumstances.

Who does this service suit?

Confidential Recovery Support is suitable for those diagnosed with a physical injury or illness who may require additional support to manage their recovery.

What to expect

This telehealth service is designed to help you navigate your recovery and provide a safe space to talk.

Calls with your Confidential Recovery Support coach are not shared with the insurer. The service is entirely private and confidential.

Results

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“It's given me motivation to start thinking more positively, be more confident and set goals for the future.”

Michelle, Lab Technician

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Michelle's story
's story

Reach out to Vivo

Frequently Asked Questions

If you've got a question, see our FAQs below.
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Read our FAQs

Need emergency assistance?

If you are in an emergency situation or need immediate assistance, contact emergency services on 000.

If you need to speak to someone urgently, call Lifeline 13 11 14 or Suicide Call Back Service 1300 659 467.

Getting started with Vivo

Vivo services are available at no additional cost to those insured by Acenda. You may also have Vivo available to you if your employer/super fund has a partnership with us*.

Simply get in touch with our team, by emailing support@vivowellbeing.com.au

Upon receiving your email, we will reach out to discuss how we can help you.

*The services that are available for your access depends on and may be limited by arrangements we have with the service providers we have partnered with and/or agreements we have entered into with the owner of the policy (such as the trustee or employer for group insurance policies).

Send an email
support@vivowellbeing.com.au
Request a callback
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MLC Life Insurance will become Acenda. The Vivo brand is owned and operated by MLC Limited (Acenda) ABN 90 000 000 402 AFSL 230694. Vivo services are not insurance (including health insurance) and the services do not replace your relationship with your current doctor, other treating health providers and health consultants.

The services that are available for your access depends on and may be limited by arrangements we have with the service providers we have partnered with and/or agreements we have entered into with the owner of the policy (such as the trustee or employer for group insurance policies).

Acenda reserves the right to withdraw all or any of the Vivo services at any time or to change the terms on which a service is provided to customers. If your insurance is held within a super fund, or under a group plan, the Trustee or policy owner have the right to withdraw your access to all or any of the Vivo services. Further, in these arrangements, no liability is accepted by the trustee or group policy owner in relation to the Vivo services. Vivo services are provided by Acenda, occupational rehab consultants, allied health and business coaches under contract with Acenda and the following service providers we have partnered with.
  • MedHealth Pty Ltd (ABN 32 141 219 785)
  • CancerAid Pty Ltd (ABN 75 607 610 257)
  • IPAR Rehabilitation Pty Ltd (ABN 37 1042 343 17)
  • Beyond Pain Pty Ltd (ABN 37 741 376 019)
  • Guardian Exercise Rehabilitation Pty Ltd (ABN 27 159 858 349)
  • Specialised Health Pty Ltd ABN 99 631 179 09)
  • Verde Nutrition (ABN 93 612 522 540)
Our service providers may change from time to time. MLC Limited uses the MLC brand under license from the Insignia Financial Group. MLC Limited is a member of the Nippon Life Insurance Group and is not a part of the Insignia Financial Group.

The Vivo wellness webinars are made available to you by MLC Limited (Acenda) ABN 90 000 000 402 AFSL 230694 as part of its Vivo program. Anyone can access these wellness webinars. The wellness webinars do not replace your relationship with and care from your current doctor, other treating health providers and health consultants. The presentations reflect the expertise and opinions of the specialists and professionals. Acenda accepts no liability for any information provided in the webinars.
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