Grief Support

Vivo Specialist Care

You’re not alone. One-on-one support is available during the last stage of life, over the phone and at a time that suits you best.

Caring for a loved one in their last stages of life, or grieving their loss, can be a demanding, emotional experience. Talking to someone about what's on your mind can help.

That is why we have partnered with Violet to provide a Grief Support service through Vivo.

Initially, you can access three one-on-one sessions for the emotional and practical support you may need. You can also have more sessions if required.

The Guide you speak with has completed training and cared for a loved one at the end of life themselves. They’ll have some sense of what you’re going through.

You can talk about anything that’s important to you in your sessions. They are a safe, judgement-free space.

You also have access to self-guided support through Violet’s online library of digital articles, podcasts and video content.

Get started with

Grief Support

Who has access to this service?

Grief Support is  available to those who are insured by MLC Life Insurance, members and employees of our partnered superfunds/employers (where MLC Life Insurance is the primary insurer), and immediate family members.

Additionally, financial advisers who have a partnership with MLC Life Insurance and staff of their practices can also access our service. Eligibility will be confirmed upon submission of an enquiry or booking an appointment for the first time.


Each 45-minute session will be held over the phone. The initial program is three sessions, but you have the option to have more sessions with the same Guide at no charge.

The online library is free to access at any time available through

Who does this service suit?

This service can assist if you’re caring for someone in the last stages of life or are recently bereaved.

What to expect

Book your first session

After you request your first session by completing the service request form, our service partner Violet will call you within 48 hours. You’ll have a chat about your situation, and what to expect from your conversation with a trained Guide. If you’d like to proceed, you’ll receive an email with a link to an online calendar so you can book your first session at a time that suits you.

Talk to your Violet Guide

Your Guide will call you at your chosen time. During your first session, your Guide will ask about what’s happening in your life at that time. Once they understand your situation, your Guide will be able to personalise your session with practical and emotional support.

You can talk about anything that’s important to you with your Guide – it’s a safe, judgement-free zone.

Follow the program

At the end of your first session, your Guide will ask if you’d like to continue. If the answer is yes, then you’ll book another appointment with them while you’re still on the phone. The program is for an initial three sessions, but you can arrange to have further sessions with the same Guide at no charge.

Access self-guided support at any time

Access self-guided support through Violet’s online library of digital articles, podcasts and video content.  You can access this here:


Reach out to Vivo

Frequently Asked Questions

If you've got a question, view our FAQs first.

Need emergency assistance?

If you are in an emergency situation or need immediate assistance, contact emergency services on 000.

If you need to speak to someone urgently, call Lifeline 13 11 14 or Suicide Call Back Service 1300 659 467.

Getting started with Vivo

Vivo services are available at no additional cost to those insured by MLC Life Insurance. You may also have Vivo available to you if your employer/super fund has a partnership with us*.

Simply get in touch with our team, by emailing

Upon receiving your email, we will reach out to discuss how we can help you.

*The services that are available for your access depends on and may be limited by arrangements we have with the service providers we have partnered with and/or agreements we have entered into with the owner of the policy (such as the trustee or employer for group insurance policies).

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The Vivo wellness webinars are made available to you by MLC Limited (MLC Life Insurance) ABN 90 000 000 402 AFSL 230694 as part of its Vivo program. Anyone can access these wellness webinars. The wellness webinars do not replace your relationship with and care from your current doctor, other treating health providers and health consultants. The presentations reflect the expertise and opinions of the specialists and professionals. MLC Limited accepts no liability for any information provided in the webinars.