Home Adaption

Vivo Recovery

Support to help you get back to work – and life.

More and more Australians are working from home full or part time. If you’re one of them, it’s important you can access support and training to create a safe, comfortable and appropriate work environment. In person or via video chat, our expert team of Recovery Specialists and external service providers are here to help.

Get started with

Home Adaption

Speak to our team to access and see if this service is right for you.

Who has access to this service?

If you have access to Vivo through your insurance, you may be able to use this service if you’re about to make a claim, are on claim, or are awaiting a claim decision. It is provided and approved based on suitability.



Who does this service suit?

Best suits those who’ve sustained an injury who might benefit from additional ergonomic/equipment support to get back to work. This service is subject to a suitability assessment and works alongside support provided by an individual’s employer.

What to expect

From identifying your needs, to your appointment and report.

Initial assessment

After reaching out to the Vivo team, we’ll check you meet our initial assessment criteria before putting you in touch with our Internal Recovery team to discuss your situation.

Getting in touch with an expert

If required, you’ll be referred to one of our trusted and experienced external occupational rehab providers, located throughout Australia.

Booking an appointment

An appointment will then be scheduled at your convenience to either conduct this via a face-to-face assessment or virtually.

Receiving your report

You’ll receive a series of recommendations, as well as a useful report outlining equipment to support your illness, injury and return to work.


"Because he was able to return to work quickly and efficiently, Brendan didn’t need to make a claim. He and his employer were extremely pleased."

Reach out to Vivo

Frequently Asked Questions

If you've got a question, view our FAQs first.

Need emergency assistance?

If you are in an emergency situation or need immediate assistance, contact emergency services on 000.

If you need to speak to someone urgently, call Lifeline 13 11 14 or Suicide Call Back Service 1300 659 467.

Getting started with Vivo

Vivo services are available at no additional cost to those insured by MLC Life Insurance. You may also have Vivo available to you if your employer/super fund has a partnership with us*.

Simply get in touch with our team, by emailing support@vivowellbeing.com.au

Upon receiving your email, we will reach out to discuss how we can help you.

*The services that are available for your access depends on and may be limited by arrangements we have with the service providers we have partnered with and/or agreements we have entered into with the owner of the policy (such as the trustee or employer for group insurance policies).

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