MLC Life Insurance and Vivo recognised at Plan For Life Awards

31 October 2022

MLC Life Insurance has been recognised for the support it provides to improve the health and wellbeing of its customers, winning multiple awards at this year's Plan For Life Actuaries & Researchers' Health & Wellness Excellence Awards.

The Awards recognise life Insurance programs designed to boost the health and wellness of customers, either through incentivising behaviour change through fitness device tracking, exercise rewards, or physical / mental health support. Customer outcomes are used to inform the decision-making for who wins the awards.

MLC Life Insurance won the following awards:

  • Overall Health & Wellness Excellence Award.
  • Physical & Mental Health Support - This was based on how life companies support customer's physical and mental health needs, including five factors covering early prevention support and access to ongoing professional help and information.
  • Best Program Coverage (Vivo).
  • Best Innovation Program (Vivo).

In August, MLC Life Insurance launched its Vivo health, wellness and recovery service, designed to provide support to customers wanting to improve health and wellbeing throughout all their life stages. With a strong focus on wellness and recovery, Vivo brings together all the support provided to customers insured by MLC Life Insurance under one brand, fully accessible online and offered at no additional cost.

Vivo offers access to the following services to customers: 

  • Support for mental health, cancer and pain (Vivo Specialist Care).
  • Assistance to get back on track after illness or injury (Vivo Recovery).
  • Help to improve wellness and overall health (Vivo Wellness); and
  • Access to medical resources (Vivo Health). 

Tim Roso, General Manager, Strategy, Marketing & Value Retention, said:

“It’s a great honour to be recognised by our industry for the help we provide to customers to improve their health and wellbeing. While we have a duty to protect our customers financially when they take out a policy with us, if we can also make a difference in their lives through targeted health interventions, then we can do so much more as a life insurer. We think that’s what Vivo delivers, and we are excited for it potential.”

In addition, MLC Life Insurance was also a winner at Plan For Life's Direct Life Insurance Awards, being recognised for its MLC Debt Protection product.

The Direct Life Insurance Awards identify market leaders and product excellence in Direct Life Insurance to give consumers confidence in this competitive market. Recognition by Plan For Life through an independent, objective and transparent research process also provides industry participants an insight into best practice and a benchmark to compare performance.

The feedback and testimonials provided by customers concern services that are now within the Vivo brand of services.

Reach out to Vivo

Frequently Asked Questions

Everyone has individual needs when it comes to health, wellness and recovery. That’s why we take the time to understand your needs and goals before getting you started with the right care and support services.

If you’ve got a question, view our FAQs first.

Getting started with Vivo

If you have an MLC life insurance policy or your employer/super fund has a partnership with Vivo then you can get complimentary access to Vivo*. Simply get in touch with our team, by completing the form below and we will reach out to discuss how we can help you.

*Depending on the partnership agreement there may be limits to which services you have access to through Vivo.

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