Shane's story

Following discharge from hospital after major surgery, Shane worked with our recovery team on a plan that helped him meet his return-to-work goals.

When Shane* was diagnosed with a sarcoma (a type of cancer) in his sacrum – part of his pelvis – he had to undergo a 14-hour surgery where half of his sacrum was removed.

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The surgery left him with significant nerve damage in his lower left leg. His left fibula was removed to be used as a strut within his pelvis, and he lost a lot of conditioning and strength in his body following the surgery.

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Shane spent two months recovering in hospital, came home for six weeks, then went back to hospital for further rehabilitation. He was able to go from using a wheelchair to a walker, then from a walker to a walking aid.

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Previously, Shane had worked as a paint chemist – a job that required extended periods of time spent on his feet, carrying heavy tins of paint and chemicals.

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After being discharged from hospital, Shane lodged an income protection claim. During this process, he learned about the recovery services available to him through his insurance and contacted our recovery team. Our team helped Shane build a recovery plan that could meet his return-to-work goals.

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“I’m very thankful for the assistance with my claim and the services I was provided.”

Shane, Paint Chemist

With the Exercise Physiology and Support service available through Vivo, Shane was referred to an exercise physiologist in his local area. They were able to assist in improving the strength in Shane’s lower left foot and ankle, which was limiting his ability to walk and stand for prolonged periods.

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Due to some minor setbacks, Shane’s participation in the programs spanned an eight-month period.  He had several face-to-face exercise sessions and received a three-month gym membership to help him make ongoing strength and stamina improvements.

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Shane has now been cleared to get back to work by his doctor and has made a successful return to his role as a paint chemist.

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“I’m very thankful for the assistance with my claim and the services I was provided. I wasn’t even aware I had this insurance and access to such comprehensive support services through Vivo,” he says.

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“It was a great financial and rehab journey and overall, a very supportive experience.”

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*Names have been changed to protect privacy.

The feedback and testimonials provided by customers concern services that are now within the Vivo brand of services.

Reach out to Vivo

Frequently Asked Questions

Everyone has individual needs when it comes to health, wellness and recovery. That’s why we take the time to understand your needs and goals before getting you started with the right care and support services.

If you’ve got a question, view our FAQs first.

Getting started with Vivo

If you have an MLC life insurance policy or your employer/super fund has a partnership with Vivo then you can get complimentary access to Vivo*. Simply get in touch with our team, by completing the form below and we will reach out to discuss how we can help you.

*Depending on the partnership agreement there may be limits to which services you have access to through Vivo.

Send an email
support@vivowellbeing.com.au
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The Vivo brand is owned and operated by MLC Limited (MLC Life Insurance) ABN 90 000 000 402 AFSL 230694 Vivo services are not insurance (including health insurance) and the services do not replace your relationship with your current doctor, other treating health providers and health consultants.

The services that are available for your access depends on and may be limited by arrangements we have with the service providers we have partnered with and/or agreements we have entered into with the owner of the policy (such as the trustee or employer for group insurance policies).

MLC Life Insurance reserves the right to withdraw all or any of the Vivo services at any time or to change the terms on which a service is provided to customers. If your insurance is held within a super fund, or under a group plan, the Trustee or policy owner have the right to withdraw your access to all or any of the Vivo services. Further, in these arrangements, no liability is accepted by the trustee or group policy owner in relation to the Vivo services. Vivo services are provided by MLC Life Insurance, occupational rehab consultants, allied health and business coaches under contract with MLC Life Insurance and the following service providers we have partnered with.
  • MedHealth Pty Ltd (ABN 32 141 219 785)
  • CancerAid Pty Ltd (ABN 75 607 610 257)
  • Ipar Rehabilitation Pty Ltd (ABN 37 1042 343 17)
  • Beyond Pain Pty Ltd (ABN 37 741 376 019)
  • Guardian Exercise Rehabilitation Pty Ltd (ABN 27 159 858 349)
  • Specialised Health Pty Ltd ABN 99 631 179 09)
  • The Violet Initiative Ltd (ABN 95 267 224 727 ; ACN  143 224 293)
  • Bites Health Clinic (ABN 2280 129 0674)
Our service providers may change from time to time. MLC Limited uses the MLC brand under license from the Insignia Financial Group. MLC Limited is part of the Nippon Life Insurance Group and is not a part of the Insignia Financial Group.

The Vivo wellness webinars are made available to you by MLC Limited (MLC Life Insurance) ABN 90 000 000 402 AFSL 230694 as part of its Vivo program. Anyone can access these wellness webinars. The wellness webinars do not replace your relationship with and care from your current doctor, other treating health providers and health consultants. The presentations reflect the expertise and opinions of the specialists and professionals. MLC Limited accepts no liability for any information provided in the webinars.
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